Requesting Access to a Restricted Asset

Sometimes artwork stored in the asset library or ad storage might be restricted to a strict set of users. When items are restricted, you won't have the access to view, download or share these assets. Restricted assets are represented by a thumbnail with a padlock. If you require or would like access to such assets, you can click the lock in the top right corner.

Then fill in the details to send an email requesting access to the file. You may like to personalise this request by adding details to the Message section. This will be sent within your email to someone who can grant access to this file. You may escalate priority and add attachments to support your request as needed.

Click Send when you’re happy with your inputs. You will need to wait until you've been granted access to the file. You'll be notified via email once this access has been given!